OUR PRIVACY POLICY
Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for:
1.At any time you request information from us via a form or other electronic transmission we may use your information to fulfil that request relating to our PRODUCTS and SERVICES. We may also communicate with you on other products or services you may find of interest, only when consent has been provided upon registration on our platform. You may opt out at any time by emailing us via our contact us form on our contact us page.
2. Contracts we make with you create a commitment, which may require contact or use of your information to ship your items to you
3. We have the right to notify you of changes to our website, products or services that could affect our service to you.
4. Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale.
5. New consumers can be contacted by our website or third parties only if consent has been granted, and only for those communications you have granted.
6. An opportunity for declining your consent is provided on our site. Simply fill out the contact us form and inform us to remove you from all newsletters and customer contacts and we will do so.
CONTACTING US
If you have any questions please visit us at https://www.emperyexecutiveservices.com/contact-us
STORAGE OF PERSONAL DATA
Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. We utilize encryptions to help protect your data and do not store any credit card information on our servers.
As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential.
THIRD PARTY LINKS
Many links on our site belong to third party retail sites. These websites have their Privacy Policy, which you agree to when you link to the site to shop via our platform. You should read their policies for clarification. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites.
INFORMATION SHARING
1 If necessary, we may share personal information to our group members including such entities as subsidiaries, partner companies, holding companies and their subsidiaries. Information is shared only when applicable.
2 Third party disclosure may be necessary in regards to personal information:
3 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.
4 Legally, we may be asked to share and disclose data details to assist in reducing credit risk and fraud protection.
ACCESSIBILITY OF WEBSITE
Empery Executive Services Limited aims to ensure accessibility to the website always. However, we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
LINKS AND THIRD PARTY WEBSITES
We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.
USER’s DUTY OF CARE
We expect you to exercise the best duty of care in investigating the details and reviews of items you seek to purchase. We can make no warranties as to the quality of items purchased through Empery Executive Services Limited or any of our service channels. You are encouraged to ensure that items are in good and functional order, before making payment. Kindly read reviews and comments of other buyers before paying.
We do not carry inventory and can accept no responsibility for non-functional items not damaged in handling. We also will not accept liability for unexpired items or items purchased through Amazon from third Party resellers and merchants. Kindly contact us if any portion of these terms are unclear to you, please do not hesitate to call us on 070 4991 2105 for guidance, assistance or clarification.
USED ITEM DISCLAIMER
This disclaimer is made in respect of stores on the Empery Executive Services Limited, E-Stores site, which list or carry as part of their inventory, used, second hand, renewed, overhauled, repaired, revamped refurbished or repurposed items.
While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind either express or implied, about the accuracy, reliability, suitability or availability of items listed for sale on stores under this category or the accompanying information, products, services, or related graphics contained on the store’s website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
Orders from stores on these sites are procured and shipped to you “As is” and “As available” and provided without any guarantees, conditions, claims, representations or warranties, whether express or implied, as to its quality, merchantability, merchantable quality, durability, fitness for a purpose, functionality, reliability, safety, performance, serviceability or those arising by statute.
Under no circumstances whatsoever Empery Executive Services Limited be liable for any loss or damage arising from the purchase of items listed as used, second hand or described in any like manner as to mean previous ownership or utilization.
This disclaimer shall include without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of functionality or profits in connection with, the purchase of these items.
INTELLECTUAL PROPERTY
Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Empery Executive Services Limited Site and application, information content on Empery Executive Services Limited the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us.
INFORMATION TO CUSTOMERS
Empery Executive Services Limited will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.
We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer at the discretion of Empery Executive Services Limited.
Information regarding all service offerings, promos, and general usage information is regularly updated on our website, Empery Executive Services Limited.
PAYMENTS AND PROCESSING
Payments for all orders, products or services on the Empery Executive Services Limited platform are considered complete when made in full. In any case that payments are yet to be completed, such products or services may not be processed.
REVIEW TERMS AND CONDITIONS
Empery Executive Services Limited retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the application following the posting of changes will mean that you accept and agree to the changes
COMMUNICATION
When you use the website, or send emails or other data, information or communication to www.emperyexecutiveservices.com, you agree and understand that you are communicating with Empery Executive Services Limited through electronic records and you consent to receive communication via electronic records from Empery Executive Services Limited periodically, as and when required. Empery Executive Services Limited may communicate by email or by such other mode of communication, electronic or otherwise.
CHARGES.
Empery Executive Services Limited reserves the right to charge fees and change its policies from time to time. Empery Executive Services Limited may at its sole discretion introduce new services and modify some or all the existing services offered on www.emperyexecutiveservices.com
Empery Executive Services Limited also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services.
Changes to the Fee and related policies shall automatically become effective immediately once implemented on www.emperyexecutiveservices.com.
Unless otherwise stated, all fees shall be quoted in US Dollars. You shall be solely responsible for compliance of all applicable laws for making payments to Empery Executive Services Limited
PROTECTION OF CUSTOMER INFORMATION
We understand the importance of our Customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures. We have set out below some important information about the personal information we may hold about you, and how we use it. Full details of our privacy policy can be made available on request.
GENERAL PRINCIPLES
When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license, National identity card or international passport. We may also ask you other relevant information about the service you are using or ordering.
HOW WE USE YOUR PERSONAL INFORMATION:
- By registering to use our service you grant us permission to use your information in the following ways:
- Processing of orders or services you place with us
- Charge for services we provide
- Providing directory enquiry services or information to the regulator and other authorized government agencies, or as required by law.
- Communicating with you about how to use the service, and letting you know about any changes to our services
- Market our products and services to you.
- Carry out market research and analysis on our current products and services and future developments.
- We may give information on this form to certain other people or organizations. We will make sure that you cannot be identified.
- To prevent and detect criminal activity, fraud, misuse or damage to our network and prosecute and sue those responsible.
- We may provide information (In response to requests from authorized law enforcement agencies)
- To prevent and detect crime and prosecute offenders
CHANGES TO OUR PRIVACY POLICY:
We may make changes to our privacy policy from time to time. Your continued use of any of our services indicates your agreement to the use of your personal information as set out in this privacy policy.
INFORMATION ACCURACY:
We take due care in ensuring that personal information provided by you is retained and processed in a manner that ensures that this information is accurate, relevant and current for the purpose for which it is to be used for.
Kindly note that it is mandatory that the names on your preferred payment channels, gateways, cards, and payment sources tally exactly with the names registered on your account with Empery Executive Services Limited.
We shall be unable to process your orders if the names provided on your payment instruments do not match the names provided on your Registered Empery Executive Services Limited accounts.
For further clarification or amendments on names and information kindly contact us via any of our customer service channels. Emperysvl.info@gmail.com or 070 4991 2105.
COMPLAINTS HANDLING:
Information to customers: If you are unhappy with our services kindly contact us and let us know. Your feedback enables us review and improve the overall service performance we provide. If you have a complaint, kindly send a mail to emperysvl.info@gmail.com. We are fully committed to addressing all complaints fully and fairly, and in a reasonable time frame.
We do try to resolve all verbal complaints. However, should you wish to receive a response in writing, kindly forward all complaints to emperysvl.info@gmail.com; and we will send you our feedback accordingly
Complaint handling processes shall be provided free of charge. However, we may impose a reasonable charge for complaint handling processes where investigations of the complaints require the retrieval of records of more than 6 months old and where such retrieval results in any incremental expense or significant inconvenience, or where there is physical damage. Any such charges shall be identified, communicated and agreed with the subscriber before we bill for it.
REFUNDS
a) All refunds are made directly to the Customers bank account by request. This is regardless of all deposit mediums used.
i) This means, where there is a need for a refund, we will credit your bank account with the value of that refund.
- ii) Refunds emanating from Pay Pal transactions will be credited to the PayPal account from which the payments were made.
iv) For refunds to PayPal, we insist that the address you register with on emperyexecutiveservices.com must match that provided on your PayPal profile.
b) Refunds will be processed first, before deposit can be made. Processing includes contacting you the customer for details of your bank for payment by mail. Payment can only be made when your details have been confirmed. Usually 5 – 10 business days.
ORDER PACKAGING
Items may be re-bagged by Empery Executive Services Limited, and may not arrive in the original merchant boxes/ packaging.
CUSTOMER ORDER PICK UP REQUIREMENT
Our deliveries are door-to-door deliveries
CONFIDENTIALITY
We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e. g The Police Force. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the laws of the.
APPLICABLE LAW AND JURISDICTION
The Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the United Kingdom. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in United Kingdom and to waive any objections based upon venue.
ARBITRATION
Any controversy, claim or dispute arising out of or relating to the Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in the United Kingdom in English and governed by Laws of the United Kingdom, pursuant to the Arbitration Act 1996 as amended, replaced or re-enacted from time to time.
The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, Empery Executive Services Limited reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
PURCHASE POLICY AND RULES
If you are using the Empery Executive Services Limited channel (E – Stores Channel) , ensure that you are aware of the shipping and other charges applicable on the channel.
- Our standard shipping weight is between 5 kg. Additional charge may apply for orders above the standard size, including Volumetric Weight, or dimensional (Dim) weight
- The delivery period is between 10 – 20 business days.
- Our deliveries are door to door delivery.