Returning your Product:
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- 5.6.1
Unless the Product is faulty or not as described (in this case, see clause 5.6.6), you will be responsible for the full cost of returning the Product to us.
You must return the Product you wish to return for refund to us at the returns address specified on our Website without undue delay and in any event not later than the specified date of return processing, which has to be at the least 14 days to the date giving by the issuing store from the day on which you let us know that you wish to cancel the Products / Services in your order or request. Please see our Contact Us page for our returns address. We will email you on receipt of the returned Product and process any return requests accordingly.
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- 5.6.2
The original delivery notes or full valid details of your order should be included in the returned parcel together with all labels/tags intact in order for the return to be processed correctly. Returned parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package.
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- 5.6.3
You can either send your Products back to us via post, or hand it to our authorised carrier (if this option is available to you as specified in your Order Confirmation). The Product has to get to us with a space of 14days to the return date issued by the store. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
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- 5.6.4
If you return Products to us by post, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method which requires a signature on delivery. Any cases of non-delivery of returned Products will not be considered without a valid receipt for the full postage (of any courier service used).
- 5.6.5
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms.
- 5.6.6
If you have returned the Product(s) to us and we are satisfied this is because they were originally faulty (other than as a result of improper use or maintenance by you), we will make a refund to you, and of any applicable delivery charges you incurred in returning the item to us.
What are the Customer Service hours?
+234 704991 2105
OUR OPERATING HOURS
Monday – Friday: 9am – 6pm
Saturday – 10am: 4pm